Senior Domain Principal - CAN

Infosys ? BPO : Senior Domain Principal ? US - Sourcing & Procument - Toronto, Canada
As a Sr. Domain Principal with Infosys to leverage new business growth opportunities, our emphasis is on accelerating innovation by delivering path breaking solutions or co-creating it with you. With so many rapidly changing technologies to consider and potentially adopt, our approach is to give you access to the many innovations stemming from Infosys, our award-winning research and development facility. We make you more competitive by injecting into your business the technology prowess to enter new markets and break into new product categories.
Wanted: Global Innovators To Help Us Build Tomorrow's Enterprise
As a Senior Domain Principal, you will lead the engagement efforts for complex engagements across all stages of the consulting life cycle: business process consulting and problem definition to solution deployment. As an expert in your domain, you will have the opportunity to bring in best practices into architecture definition, solution design and development. You will engage with the client as a trusted advisor, lead change management efforts and provide guidance for large programs across different project teams. As a thought leader, you will contribute to the industry and branding of the consulting capability of the organization as well as nurture talent. You will drive pre-sales deliverables and increase the footprint of the organization in the client's ecosystem. You will have the opportunity to collaborate with some of the best consulting professionals to lead the creation of value-adding consulting solutions that enable our clients to meet the ever-growing and changing needs of the global landscape.
Location for this position is can be based anywhere in the Toronto, Canada and will require extensive travel
Bachelor's degree or foreign equivalent required from an accredited university. Will also consider three years of relevant work experience in lieu of every year of education.
At least 13 years of experience with Sourcing & Procurement.
Collaborate with practice head and Operations Head in identifying new business opportunities in existing accounts in order to meet business plan targets for the practice.
Assist in pursuits. Key member of the team during client visits. Demonstrate capabilities and differentiators in the practice in order to acquire new clients in the practice
Identifying and collaborating with Solution design/key solutions/alliances/platform groups in implementation of new solutions in the practice in order to differentiate service offerings on a regular basis
Review (MSA) /SLAs from compliance and execution perspective in order to validate and sign-off contractual requirements
Assist in preparation of business plan with practice head in order to budget revenue, margins for the practice in each engagement, finalize target operating models in engagement depending on vertical and nature of business of the client, recruit and deploy manpower in laterals and be accountable for building career and competencies of people in engagements pertaining to the practice in order to meet revenue and margin goals in the practice.
Focus on continuous improvement & innovation in order to ensure compliance and improve productivity
Risk Assessment and Mitigation Planning, high Risk Project Reviews and Governance of complex engagements in order to minimize and mitigate account risks
Specify delivery governance and track & control account execution with the operations head in order to achieve Delivery excellence
Review resource utilization, span of control, buffer management, Operations Review, in order to meet business and delivery targets for the practice
Listening to and acting on customer feedback (CSAT/Engagement Feedback), Client visits, Relationship management, CSAT, Engagement Feedback, SLA management, Issue & escalation management in order to achieve high Client Satisfaction
Provide inputs on strategy and thought leadership at practice level in order to respond to changing customer needs and organizational goals proactively
Implement 3 to 4 global best practices in similar sub processes across all engagements in the practice. Define 3 to 4 business metrics that will be measured, tracked and articulated with clients to provide enhanced value to clients.
Extensive Sourcing & Procurement (S&P) Domain experience, ability to identify optimization and automation opportunities and providing optimal solutions to the client in S&P
Understanding of Technology environment in the current environment
Work closely with Chief Procurement Officer and team(client) to support client strategic procurement vision, cross pollinate best practices
Work closely with the Client Operation Head(Infosys) and operations team to deliver a noise less operations and provide value to the client
Being eyes and ears of the Infosys BPM management to farm new opportunities for IBPM in procurement space as well as providing critical and important leads to other sales team members to grow client as an account for IBPM
Working closely with Practice Head based in London on other S&P opportunities from time to time
Experience preferred in Account management/Consulting environment/BPM
Communication skills
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.
About Us
Infosys is a leading provider of next-generation consulting, technology and outsourcing solutions. We are dedicated to helping organizations; build tomorrow's enterprise and advance the way the world works. That's why Forbes ranks us 19th among the top 100 most innovative companies. Our employees partner with clients to transform their business - one conversation; one idea; one insight at a time. While we are at it, some things remain unchanged: the unwavering ethics, transparency and respect behind everything we do. We will always be a company powered by intellect and driven by values. So, if your passion is to build solutions that really make a difference to enterprises, the community and your world, Infosys is the right place for you.
EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin
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